Shipping and Return Policy

Thank you for shopping with Hachi Collections. We are committed to providing quality furniture along with reliable service. Please read the following policy carefully.

1. Shipping Policy

Order Processing:

  • All orders are processed within 3–5 business days after purchase.

  • Orders are carefully packaged to ensure safe delivery.

Shipping Methods & Timeframes:

  • We use reputable shipping carriers to deliver your products safely.

  • Estimated delivery time is typically 5–10 business days for domestic shipments; international delivery times may vary.

Shipping Charges:

  • Shipping fees are calculated at checkout based on the product’s weight, dimensions, and your delivery location.

Tracking:

  • Once your order has shipped, you will receive a tracking number by email so you can monitor your delivery.

2. Return and Exchange Policy

General Policy:

  • You are eligible to request a return or exchange within 8 days from the date of product arrival.

  • All returned items must be in their original condition with all packaging intact.

Non-Returnable Items:

  • Please note that any custom-made or personalized furniture items are not eligible for return or exchange.

Return/Exchange Process:

  1. Contact Us: If you wish to return or exchange a product, please contact our customer service team at support@hachicollections.com (or call [Your Contact Number]) with your order number and reason for the return/exchange.

  2. Instructions: Our team will provide you with detailed instructions for returning the product.

  3. Inspection & Refund: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund or exchange request. If approved, the refund will be processed to your original method of payment within a set period of time.

  4. Exchanges: If you opt for an exchange, please specify the desired replacement product. Exchanges are subject to product availability.

3. Contact Information

If you have any questions or need further assistance regarding our Shipping and Return Policy, please contact us:

  • Email: hello@hachicollections.com

  • Phone: Shuya : 718-915-8985

  • Address: 175 Van Dyke St 325B Brooklyn NY 11231